freenet AG
Hollerstraße 126
24782 Büdelsdorf

Chairman of the Supervisory Board: Marc Tüngler
Executive Board: Christoph Vilanek (Chairman), Ingo Arnold (Deputy Chairman), Stephan Esch, Antonius Fromme, Rickmann v. Platen

Registered Office: Büdelsdorf, Local Court Kiel HRB 7306 KI
Value Added Tax Number: DE 242 848 538

Responsible for information on the company

freenet AG
Investor Relations
Ingo Arnold
Deelbögenkamp 4
22297 Hamburg

Data protection and pricacy principles, answering your inquiries

freenet AG
The data protection representative
Deelbögenkamp 4
22297 Hamburg
[email protected]


Regulatory authority

Federal Network Agency for Electricity, Gas,
Telekommunications, Post and Railway
Tulpenfeld 4, 53113 Bonn
Telefon (02 28) 14-0
Telefax (02 28) 14-88 72

Important note for customers

Please note that only on the dedicated numbers given below can we answer your customer requests quickly and competently (in German language):


Do you have questions about your mobile phone tariff or about the mobile internet?

Our service employees will be pleased to take your call on +49 (0) 40 / 55 55 41 000 (Monday till Sunday: 08:00 a.m. - 22:00 p.m.)

You are also welcome to use our online contact form at MD.DE/KONTAKT to receive the answers to your questions.


Do you have questions about freenet services (e.g. freenetMail, freenetCommunity, freenetDomain, or other online services)?
Please use the contact form CUSTOMER SERVICE

Further information as well as our service chat you will find HERE

Do you have questions concerning internet dial-up via modem or about land line telephony (freenetPhone or call-by-call)?

We will be pleased to help you on  +49 (0) 40 / 34 85 84 400
(Monday till Friday: 08:00 a.m. -17:00 p.m.)


You have questions regarding freenet TV - please use the following